SuperOffice applications run on IBM DB/2 database (Win, Unix, Linux)
• Seamless integration to Lotus Notes and Lotus SmartSuite
• Integrates with IBM WepSphere
SuperOffice applications run on Oracle databases
• Integrates with Oracle Financials
SuperOffice applications run on Microsoft SQL Server database
• Seamless integration to Microsoft Office and Exchange
• Integrates with Microsoft Business Solutions (Navision)
The SuperOffice windows client requires Win 98 2nd Ed, Win 2000, or Win XP, with a minimum clock speed of 233 MHz. SuperOffice can run on a Win NT 4, or 2000/3 or with 10 Mbit TCP/IP network with less than 10 ms latency. As for server requirements, ask us, or refer to the technical documentation outlining requirements from the SQL server manufacturer in question:
For Sybase Adaptive Enterprise Server
Oracle (pending)
SuperOffice offers both windows and Web client access. A lot of CRM system offers ONLY a web interface, and this IS correct in some cases, but certainly not in ALL cases. The SuperOffice thin client is designed to run inside a web browser. You can also combine the two, having some users access SuperOffice through windows, others through the web, and even have the same user choose between the two.
Click for an general comparison of the pros and cons of running CRM in a windows vs. web based environment
In many cases, SuperOffice does not need a dedicated server, even though this will obviously depend on such factors as number of users, size of database, and hardware employed. There is however absolutely no exclusivity requirements inherent in the software as such. We would refer back to the manufacturer of the Database engine(s) that you are considering as to what level of users will have to be reached to require dedicated server(s). As an example, You can support up to around 80 users on a single processor machine, if running MS SQL 2000 Server.
Using Microsoft SQL server as an example, SuperOffice does not require the SA account for either installation or in a production environment. Furthermore, it supports both network, and SQL specific login, and then be set in accordance with company IT Policy.
Depending upon document management plug in used, all documents created in SuperOffice is contained within one main directory, but with sub directories per user and time frame to ensure easy backup configuration, as well as retirement to secondary backup in accordance with policy.
Please review Notes on SuperOffice prior installation, for a general review of IT related issues to be addressed prior to install. As a general rule for a 20 user, one site installation with a good network structure, you will not need to set aside more than a half day to assist mainly with access to servers and workstations etc. That being said this is a general observation, and may not apply to you at all; the involvement may substantially change depending upon who will be tasked with administration, and if so, what level of training that may involve, complexity of installation, and ongoing support.
SuperOffice provides support for users on the road, termed SuperOffice Travel. This function comes in two flavors. Standard Travel, and Remote, (aka Asynchronous) travel.
Standard travel is designed for users that spend most of their time in the office, and are on the road for only a short period of time. When leaving for the day, the user will download the database and his documents to the laptop. On the road, he can then make whatever new entries are needed, and when returning to the office, the travel function will carry the changes directly into the main database, log the user on, and he is back on the main database.
SuperOffice Remote travel is designed for users that are out on the road for longer periods of time, users that work from home etc. Remote travel will then, when the user choose to connect to the network, create a log file of net changes to the database, and the routine will then transfer this log file, that will be read into the main database on scheduled intervals using the SuperOffice travel gateway that runs on the server. The user can also choose what documents to be carried over, if files over a given size is not to be transferred, and what documents created by other users or departments are to be carried over. The remote travel function will require that the main database is available via RAS, or VPN.
You can obtain more information about SuperOffice travel here.
My MS SQL DB transaction log size is running amok, what can I do.